"Zena scans products and provides a full breakdown of the item's price, real-time exchange rates, applicable duties, and the best purchasing options available, ensuring transparency in international shopping."
"68% of shoppers reported a negative experience tied to unexpected cross-border costs, and 75% said they wouldn't repurchase from a retailer after a customs surprise, highlighting a significant trust issue in e-commerce."
"Nearly half of the people who encountered surprise fees just sent the package back, indicating not only a UX failure but also an industry-wide trust problem that remains unaddressed."
"Zena's design is small and handheld, featuring a camera module on a rotating head, and comes in attractive colors, showcasing a thoughtful approach to both function and aesthetics."
Zena is a concept device designed to alleviate frustrations associated with unexpected customs fees when shopping internationally. By scanning a product, Zena provides a comprehensive breakdown of the item's price, real-time exchange rates, applicable duties, and optimal purchasing options. Research indicates that a significant percentage of shoppers have negative experiences due to surprise costs, leading to a lack of trust in e-commerce. The device features a sleek, handheld design reminiscent of a high-end camera, available in various attractive colors, emphasizing its user-friendly approach.
Read at Yanko Design - Modern Industrial Design News
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