"The company now lets restaurants and cafes using Square leverage AI to handle incoming calls. This is particularly useful for cloud kitchens (delivery-only restaurants) and other delivery-focused establishments, as they can hand off order taking, customization, and other menu-related questions to AI. The bot can handle requests like, "What is special in your menu today?" or "Make my food spicy, but don't use any dairy.""
"Other companies, such as Yelp and Kea, are building voice AI solutions for restaurants. Square said its solution stands out because it's integrated with its payment and kiosk ecosystem, making it easier for restaurants to manage orders. Square is also adding Grubhub integration to streamline third-party delivery orders, a redesigned kiosk interface for easier access to frequently used menus, and an AI-powered inventory management tool to help restaurants manage and optimize supplies."
"The point-of-sale company is also adding new features to its Square AI assistant, which was launched earlier this year in open beta. The bot can now provide local insights, such as weather, nearby events, and industry trends. While the assistant could already create visualizations for merchants based on their data and queries, Square now allows them to save these as auto-updating widgets on their dashboards. What's more, Square is bringing new features such as access to conversation history with Square AI"
Square launched multiple merchant features including AI-powered voice ordering for restaurants and cafes to automate incoming calls, order taking, customization, and menu-related questions. The voice bot handles specific requests like daily specials and dietary customizations and integrates with Square’s payments and kiosk ecosystem. Square added Grubhub integration, a redesigned kiosk interface for quick menu access, and an AI-powered inventory management tool to optimize supplies and streamline third-party delivery orders. Square enhanced its Square AI assistant with local insights (weather, nearby events, industry trends), auto-updating dashboard widgets for saved visualizations, conversation history access, and a mobile dashboard. Square also introduced an integrated Bitcoin solution to accept and hold digital currency.
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