"eBay's Money Back Guarantee policy promises item delivery to the buyer not just their ZIP code. The guarantee only says the delivery must have the recipient's address, showing the zip code (or international equivalent) that matches the one on the order details page. It says nothing about only checking or verifying the ZIP code in a dispute. When you provided USPS's evidence, eBay owed you a human intervention. Federal Trade Commission rules against deceptive business practices require companies to honor advertised guarantees."
"By almost fully automating its investigation while ignoring USPS's willingness to cooperate, eBay failed its own policy and basic consumer duty. I like the way you handled this problem. You had security footage and a USPS validation. You attempted to escalate this within eBay's system. I see that you split your payment between a gift card ($100) and credit card ($52), which slightly complicated things. When you pay with a gift card, you can't file a credit card chargeback."
A buyer purchased a $152 mini PC on eBay and received tracking that falsely showed delivery to the buyer's ZIP code while no package arrived. Home security footage and USPS confirmed the package was not addressed to the buyer and the tracking number originated from an unrelated Etsy order in Hawaii, indicating fraud. eBay's automated process validated delivery based only on ZIP-code match and auto-closed the claim in the seller's favor, removing negative feedback. The buyer had split payment between a $100 eBay gift card and a $52 credit card, complicating chargeback options. Federal Trade Commission rules and the Money Back Guarantee require honoring advertised delivery guarantees and warranted a human review.
Read at www.mercurynews.com
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