"Amazon is resolving claims that it incorrectly processed returns with a proposed settlement valued at over $1 billion, as reported earlier by Reuters and Bloomberg Law. The settlement includes $600 million in refunds, along with an additional $309.5 million in payments to affected customers. Initially filed in 2023, the class action lawsuit claims that while Amazon advertises "free, no hassle returns," it often "fails to issue refunds or re-charges customers who have returned items.""
"It also alleges that Amazon knows customers aren't aware of the return issues, leading to "substantial unjustified monetary losses by consumers." Amazon began issuing refunds to customers who claimed they never got a refund for returned items last year. Amazon has also agreed to commit $363 million toward improving its return and refund practices, but it denied any wrongdoing. "The monetary relief from the settlement will likely represent a full recovery for every class member - plus interest," lawyers for the class write"
Amazon proposed a settlement exceeding $1 billion to resolve claims that it incorrectly processed returns. The settlement provides $600 million in refunds and $309.5 million in additional payments to affected customers, and commits $363 million to improve return and refund practices. The 2023 class action alleges Amazon advertised "free, no hassle returns" yet often failed to issue refunds or re-charge customers who returned items, causing substantial unjustified monetary losses. Amazon denies wrongdoing and previously began issuing refunds to customers who reported not receiving refunds. The settlement awaits approval by US District Court Judge Jamal Whitehead. Separately, Amazon faces a $2.5 billion FTC resolution over Prime sign-ups.
Read at The Verge
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