"If you're an Amazon Prime subscriber, you might be able to take part in a new class action suit and claim your share of a $2.5 billion settlement. The that not only did Amazon trick millions of people into signing up for a Prime subscription through deceptive web pages, but it also made the cancellation process unnecessarily difficult. As a result, Amazon now has to pay a $1 billion penalty and provide $1.5 billion in refunds to affected consumers."
"Create a clear and conspicuous button for customers to decline a full Prime subscription. (This means the button can't say "No, I don't want Free Shipping.") Create disclosures about all Prime terms during the enrollment process, including cost, date, and frequency of charges; information about auto-renewal; and cancellation procedures. Create a simple way for consumers to cancel Prime using the same method used to sign up."
The FTC ordered Amazon to pay $1 billion in penalties and provide $1.5 billion in consumer refunds after finding deceptive enrollment and difficult cancellation practices. The settlement totals $2.5 billion and may allow eligible customers to claim refunds of up to $51 each. The FTC says this is the largest civil penalty in a case involving an FTC rule violation. Requirements include a clear decline button for full Prime, complete disclosures of costs and auto-renewal terms during enrollment, a simple cancellation method matching the sign-up method, and third-party supervision of compliance.
Read at ZDNET
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