"Amazon customers with a Prime subscription will soon be able to make claims online for their share of the $1.5 billion the company is being ordered to pay to users in the United States. It's all part of a recent settlement with the US Federal Trade Commission. Amazon now has to "provide $1.5 billion in refunds back to consumers harmed by their deceptive Prime enrollment practices," according to a press release from the FTC."
""There was no admission of guilt in this settlement by the company or any executives," says Alisa Carroll, an Amazon spokesperson, in an email sent to WIRED on Thursday after the decision was released. "The settlement largely requires us to maintain the sign-up and cancellation process that has been in place for several years-not to make additional changes." She says Amazon will comply with the settlement's decision."
"First, the decision includes any US customers who signed up for Prime "through a Challenged Enrollment Flow" in the last six years-from June 23, 2019 to June 23, 2025, to be exact. What counts as a "challenged" sign-up process? The order says it's "any version of the Universal Prime Decision Page, the Shipping Option Select Page, Prime Video enrollment flow, or the Single Page Checkout.""
A settlement with the US Federal Trade Commission requires Amazon to provide $1.5 billion in refunds to consumers harmed by deceptive Prime enrollment practices and pay a $1 billion penalty, totaling $2.5 billion. Amazon states there is no admission of guilt and will maintain existing sign-up and cancellation processes while complying with the settlement. Eligible U.S. customers who signed up for Prime through a "Challenged Enrollment Flow" between June 23, 2019 and June 23, 2025 can make online claims. The order defines challenged flows to include the Universal Prime Decision Page, Shipping Option Select Page, Prime Video enrollment flow, and Single Page Checkout.
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