"A new study from researchers at Cornell University, published in Nature, shows that small technical glitches during a video call can have unexpectedly serious consequences. It was first brought to our attention by Gizmodo. According to the researchers, even minor sound or image glitches can create a sense of discomfort or unnaturalness that negatively affects how people see each other."
"The results show that technological disruptions can reduce trust in doctors in digital healthcare, impair job interview chances, and even affect parole decisions. In Kentucky, the probability of being granted parole was 12% lower if the call contained interference, regardless of the nature of the offense. Researchers warn that video calls, often described as a democratizing tool, can actually reinforce social inequalities."
Minor sound or image glitches during video calls create a sense of discomfort or unnaturalness that negatively alters interpersonal perceptions. Technological disruptions can reduce trust in doctors within digital healthcare and impair outcomes in job interviews. Technical interference can influence high-stakes decisions such as parole, with parole probability observed as 12% lower in Kentucky when calls contained interference, regardless of offense. Small glitches therefore have outsized impacts on judgment and opportunity. Video calls, often described as a democratizing tool, can inadvertently reinforce social inequalities. These effects can compound existing disparities in access, credibility, and outcomes across socioeconomic lines.
Read at Computerworld
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