"By activating the feature, I thought I was building up savings in the background. Then I discovered hundreds of transactions, made without my knowledge For years, I was Revolut's biggest cheerleader. As a travel writer, I relied on it for switching currencies with a swipe, avoiding the hidden fees traditional banks may charge. It felt like the future of banking: sleek, fast, user-friendly."
"For years, I was Revolut's biggest cheerleader. As a travel writer, I relied on it for switching currencies with a swipe, avoiding the hidden fees traditional banks may charge. It felt like the future of banking: sleek, fast, user-friendly. I recommended it to friends, praising the way it seemed to democratise finance for anyone willing to try it. It seemed too good to be true, and it was."
A user activated a Revolut feature expecting automatic background savings. Instead, the feature generated hundreds of transactions without the user’s knowledge. The user had previously championed Revolut for easy currency switching and low fees while recommending it to friends. The platform appeared sleek, fast, and user-friendly, and seemed to democratise finance for everyday users. The unexpected transactions revealed opaque or problematic behavior by the feature and caused the user to feel deceived and lose confidence in the service.
Read at Independent
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