"Back in October, many businesses reported that reviews left on their Google Business Profiles were disappearing. It wasn't happening to every business, but it was widespread. Last night, I was told the bug had been fixed and that the reviews should be returning. Joy Hawkins, a Google Business Profile Product Expert, wrote on X last night that it was fixed. She wrote, "If you were victim of the recent missing review bug, Google just confirmed that it should be fixed now.""
"There are/were tons of complaint threads in the Google Business Profiles Forums - most were merged into one. I checked a few examples of some of the complaints and it does seem like those few I checked are back to normal levels of reviews. For example, this business dropped from about 600 reviews to 460 reviews and now when I look, they are at about 600 again."
Back in October many businesses reported that reviews on Google Business Profiles disappeared intermittently, affecting a broad but not universal set of profiles. The issue persisted for about two months, prompting numerous complaint threads in the Google Business Profiles Forums that were largely merged. Google confirmed the bug is fixed and that reviews should be returning. Checks of several affected businesses show some reviews have returned to previous counts, though not all profiles recovered every review. One example recovered from about 460 back to roughly 600 reviews. The bug resolution appears to be rolling out.
Read at Search Engine Roundtable
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