"AI specialists operate on data. Specifically, a real-time, accurate model of what's running in the environment, what depends on what, and what normal looks like. Without that, autonomous decisions aren't intelligent. They make fast guesses at scale."
"Most enterprises are walking into autonomous IT operations with a CMDB that's already out of date. In a cloud-native, microservices-driven environment, where topology is shifting with every deployment and every autoscaling event, manual discovery and periodic sync can't keep pace."
Autonomous IT operations can be achieved if organizations have a robust data model that reflects real-time infrastructure. Many enterprises struggle with outdated Configuration Management Databases (CMDBs), which hinder AI specialists from making informed decisions. In dynamic environments, manual processes cannot keep up with rapid changes, leading to gaps in knowledge. The New Relic Service Graph Connector for ServiceNow aims to address these issues by providing an accurate, up-to-date model of dependencies and service relationships, essential for effective autonomous operations.
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