"On a weekday morning in suburban Maryland, a behavioral health therapist logs into her dashboard before meeting her first client. The screen displays real-time caseloads, treatment plans, and risk alerts. One name flashes yellow-a client whose recent history suggests heightened hospitalization risk. Rather than waiting for crisis, the therapist addresses this proactively. This moment illustrates how thoughtfully designed digital systems don't replace human care; they sharpen it."
"The challenge is that in many nonprofit organizations, "leadership feel that interaction and interpersonal ability should drive their business, and data plays a lesser role," said Jignesh Dalal in an interview with NPQ. Dalal is president and CEO of Vesta, a behavioral health nonprofit based in Maryland with a reported revenue of $19.5 million on its 2023 Form 990 filing. In recent years, Vesta has begun to transform care through a combination of careful data management and organizational empowerment."
Behavioral health clinicians can use real-time dashboards showing caseloads, treatment plans, and risk alerts to identify high-risk clients and intervene proactively. Thoughtfully designed digital systems sharpen human care rather than replace it. Many nonprofits prioritize interpersonal interaction over data, creating resistance to digital adoption. Nonprofits face funding limits, resource constraints, cultural resistance, and cybersecurity threats; 41 percent of NGOs surveyed reported cyberattacks in the last three years. Only 12 percent of nonprofit leaders have achieved digital maturity despite 74 percent viewing digital transformation as important. Robust encryption, access controls, backups, and advanced analytics can reduce risks and increase revenue.
Read at Non Profit News | Nonprofit Quarterly
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