Despite being approved in over 50 countries and numerous US states, self-driving cars still face significant operational challenges. Becky Navarro's experience with a Waymo taxi highlights this reality; the vehicle stalled on a busy highway, leaving passengers effectively trapped. Even after contacting customer support, the situation worsened, revealing deficiencies in emergency protocols for riders. This incident raises concerns over the readiness and safety of autonomous vehicles on public roads, emphasizing the need for better operational strategies and rider safety protocols.
"So then we're talking to customer support, we kept saying, 'hey we're on the highway, please, like move the car.' Cars kept honking at us and it would not move, would not let us out."
"I understand, but we don't have a way to just physically move the cars," the agent stammers as the women ask to leave.
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