"While the gig was below the pay grade for the role she intended to interview for, and she wasn't familiar with Cisco's technology, something about the job called to her. "I recognized that it was just a really cool opportunity for me to learn something new. It's funny, because I think it was the first time where I actually trusted my gut," she told HR Brew."
"Katsoudas took the job, and the next year was promoted to team supervisor. She was later offered a role as a director with that team, but turned down the opportunity. "I passed on the role because my realization was I had never made decisions, up until that point, based on title or a level," she said. "And it took me two years from that point to make director in a totally different area, which happened to be HR.""
Fran Katsoudas began at Cisco after interviewing for a customer support role she had not intended to pursue. The call center position involved answering up to 80 calls per day and prompted rapid advancement to team supervisor within a year. She declined an immediate director role, focusing instead on growth beyond titles, and later moved into HR in 2003. She became intrigued by integrating business strategy into HR and advanced through roles that connected technology strategy to people decisions. She considers how entry-level hiring and workforce development should adapt amid AI-driven labor changes.
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