""Gate agents can change seat assignments, but only under specific conditions and based on availability," said Mather Zickler, a Delta Air Lines gate agent and member of its Red Coat program at Green Bay Austin Straubel International Airport. "Gate agents have discretion to adjust seating for operational reasons, such as accommodating families (if possible), customers with special needs or balancing aircraft weight.""
""Gate agents are critical to the safe and efficient operation of every flight," Zickler said. "They manage check-in, coordinate with flight crews, handle seat assignments, assist with delays and rebookings, and comply with airline and FAA regulations.""
""Gate agents typically follow strict protocols for upgrades," Zickler said. "Complimentary upgrades are usually based on availability, loyalty status and fare class.""
Gate agents can change seat assignments only under specific conditions and when availability allows. Gate agents may adjust seating for operational reasons such as accommodating families, assisting customers with special needs, or balancing aircraft weight, and they can override prior selections when necessary. Gate agents perform duties far beyond scanning boarding passes and making announcements. Gate agents manage check-in, coordinate with flight crews, handle seat assignments, assist during delays and rebookings, and ensure compliance with airline and FAA regulations. Complimentary upgrades follow strict protocols tied to availability, loyalty status, and fare class rather than gate-level discretion for preference.
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