"Water meter transmitters are small devices that automatically send accurate water usage data to the city. But when their batteries die, the data flow stops. Once projected to have a 20-year lifespan, the city has said the batteries are dying faster than expected. The city has moved residents with failed units to "estimated billing," which means paying for estimated water use based on their past consumption."
"The city says it will take three years to replace the failed units at a cost of $103 million. The work is set to begin in April. Toronto has hired Neptune Technology Group (Canada) to lead the work and expects up to 20,000 units per to be replaced per month. Aclara Technologies, the original supplier, will supply the new units. The work of replacing the units will take place by geographical zone and continue until 2028."
"We know the situation has caused frustration and uncertainty and I want to acknowledge that. Our goal today is to be completely transparent about what's happening and fully supportive of our customers needs as we work through this issue."
Toronto Water is implementing a replacement plan for water meter transmitters that automatically transmit usage data to the city. Approximately 70% of the 470,000 devices have failed due to batteries dying faster than their projected 20-year lifespan, with the remaining 30% expected to fail by September. Residents with failed units are currently on estimated billing based on past consumption patterns. The city will replace all units over three years beginning in April at a cost of $103 million. Neptune Technology Group will lead the replacement work, targeting up to 20,000 units monthly, with Aclara Technologies supplying new units. Replacement will proceed by geographical zones prioritized by failure rates and billing duration.
#water-infrastructure #toronto-water-meters #billing-issues #equipment-replacement #municipal-services
Read at www.cbc.ca
Unable to calculate read time
Collection
[
|
...
]