Ontario's new online courts portal is causing delays, bogging down system, Toronto lawyers say | CBC News
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Ontario's new online courts portal is causing delays, bogging down system, Toronto lawyers say | CBC News
"The Ontario Courts Public Portal launched in Toronto in the fall, with the purpose of allowing people to file documents, pay fees and find virtual links for court hearings in non-criminal matters, including Superior Court family, civil, small claims, bankruptcy, Divisional Court and enforcement cases, as well as provincial court family cases. Digital access to criminal cases is set to expand next year in Phase 2, and the Ontario government is looking to have the system which it touts as more transparent and accessible deployed across the province by 2030."
"Tasks that used to take a day or two such as scheduling a motion or getting a statement of claim issued in a lawsuit can now take weeks, delays that then snowball as the case plays out, they say. Meanwhile, the new portal isn't fully synced up with the Superior Court of Justice's mandatory document-sharing platform, and might not show every case a lawyer is participating in, the lawyers say. It's also no longer possible to search for a case online using the name of one of the parties involved, a function that was available on the portal's predecessor."
The Ontario Courts Public Portal launched in Toronto to enable filing documents, paying fees and finding virtual links for many non‑criminal court matters, with criminal access planned in Phase 2 and provincewide rollout aimed for 2030. The portal is intended to modernize access and increase transparency. The interface and workflows are unintuitive and difficult to navigate, producing scheduling and issuance delays that lengthen case timelines. The portal is not fully synced with the Superior Court of Justice's mandatory document‑sharing platform, may omit some cases for participating counsel, and removes party‑name online search functionality, complicating open access.
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