"We put in place a system that in hindsight was onerous, expensive, took too long.... We are going to change that system."
"The regulations, formally known as the air passenger protection regulations (APPR), came into force in 2019 and require airlines to compensate passengers for delays or cancellations that are within their control."
The federal government announced a significant increase in fines for airlines that repeatedly violate the air passenger bill of rights, raising the maximum penalty from $250,000 to $1 million. The air passenger protection regulations, effective since 2019, require airlines to compensate passengers for controllable delays or cancellations. The Canadian Transportation Agency is currently facing a backlog of 95,000 complaints. To address this, the government plans to outsource complaint resolution to a neutral third-party organization, aiming to simplify the process for passengers.
Read at www.cbc.ca
Unable to calculate read time
Collection
[
|
...
]