Since the implementation of tariffs by the Trump administration, customs brokers like Dan Patrick De Los Santos have seen a complete transformation in their roles. Previously managing routine shipments, they now engage in extensive damage control due to the unpredictable tariff changes that affect their clients' businesses. De Los Santos highlights the demands of his new workload, which has expanded to late hours as he helps clients navigate the complexities of tariffs that threaten their profitability. This evolving landscape has made it challenging for customs brokers to maintain their expertise amidst frequent changes in regulations.
But with the constant changes, it's very hard for them to be the authority on anything. We are like a waiter who’s told what the menu is every hour.
Now it's actually been like 9 a.m. to, like, 8 p.m. getting some calls [from] clients because they have a last-minute tariff change.
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