Harlow's bin crews reached a 99.9% on-time collection rate, showing consistent performance since last summer. This improvement is attributed to effective performance management by the council. Councillor Nicky Purse praised the ongoing collaboration with Veolia, the waste partner, highlighting the importance of reliable bin collections for households. Previously, the service struggled with missed collections, leading to unfulfilled performance targets. Over the last year, dedicated efforts have resulted in approximately 4.5 million collections annually. Residents are urged to report missed collections quickly to maintain service efficiency.
Harlow's bin crews have achieved a 99.9% on-time collection rate, significantly improved through close performance management and efforts from council officials and waste partners.
Councillor Nicky Purse emphasized the vital role of reliable bin collections, stating the service impacts every household in Harlow and remains a council priority.
Improvements over the past year were highlighted, noting that a year ago many collections were missed, but significant efforts have turned the service around.
With approximately 4.5 million collections executed annually, swift reporting of missed collections is essential for maintaining service reliability.
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