The article emphasizes the importance of callers knowing their exact location when contacting emergency services. According to a 911 dispatcher, providing an accurate address, intersection, or nearby landmark significantly speeds up response times. There is a common misconception that dispatchers can easily locate callers through their phones, but this is not always the case, especially with mobile calls. Dispatchers stress that being aware of specific details like street names or nearby markers can facilitate quicker assistance in emergency situations.
911 dispatcher here. For the love of God, know where you are: an address, an intersection, the business's name, etc. My first question to every caller is, 'What is the address of the emergency?' Don't assume we can 'ping' your phone, or that we know where 'Dave's house' is.
The sooner I can get an accurate location into the computer, the sooner I can get responders to you.
If you call 911, know your address, closest cross streets, mile markers, or closest exit ramps on highways.
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