"Highlights of the new California phone service standards: Service restoration standards: Requires 90% of service outages for landline and VoIP to be restored within 24 hours, eliminating exclusions such as Sundays and federal holidays. Automatic customer credits: Ensures customers receive compensation for prolonged outages or poor service quality. Corrective action plans and penalties: Introduces tools for holding providers accountable, including fines and mandated infrastructure investments. Expanded reporting requirements: Mandates the collection and publication of more comprehensive outage and performance data from providers"
"The CPUC is active. Late last month, it created a pilot program to help provide broadband to eligible low-income households. The three-year pilot, which will be run through the California LifeLine program, is technology neutral and allows participants to use the subsidy for any broadband plan that meets the program's standards. In July, the CPUC announced that it is supporting 14 projects for a total of $1,424,050."
The California Public Utilities Commission adopted General Order 133-E to extend minimum service quality standards to fixed interconnected VoIP calls. The rules require that 90% of landline and VoIP outages be restored within 24 hours, remove exception days, and provide automatic customer credits for prolonged outages or poor quality. The standards create corrective action plans, penalties, and mandated infrastructure investments to hold providers accountable, and expand outage and performance reporting requirements. Separately, the CPUC launched a three-year, technology-neutral broadband pilot through California LifeLine for eligible low-income households and committed funding to multiple projects totaling $1,424,050.
Read at Telecompetitor
Unable to calculate read time
Collection
[
|
...
]