"Zoom Communications said it is expanding its enterprise agentic AI platform with workflow orchestration capabilities across Zoom Workplace, Zoom Phone, and Zoom CX. The aim is to help organizations automate tasks and trigger workflows based on interactions across its services."
"The update includes new capabilities such as custom and prebuilt AI agents that can be orchestrated using no-code tools, enterprise search connectors for the company's AI Companion assistant, and productivity tools, including Zoom AI Docs, AI Sheets, and AI Slides."
"Zoom also introduced new capabilities across its communications and customer experience tools, including Zoom Phone Mobile, SMS support for the Zoom Virtual Agent AI Receptionist, AI Expert Assist 3.0 for its contact center platform, natural-language workflow orchestration for customer interactions, and new meeting security enhancements."
Zoom Communications is expanding its enterprise agentic AI platform by introducing workflow orchestration capabilities integrated across Zoom Workplace, Zoom Phone, and Zoom CX. The expansion enables organizations to automate tasks and trigger workflows based on interactions across these services. New features include custom and prebuilt AI agents orchestrated through no-code tools, enterprise search connectors for AI Companion assistant, and productivity applications including Zoom AI Docs, AI Sheets, and AI Slides. Additional enhancements span communications and customer experience tools, featuring Zoom Phone Mobile, SMS support for the Virtual Agent AI Receptionist, AI Expert Assist 3.0 for contact centers, natural-language workflow orchestration for customer interactions, and enhanced meeting security features.
#ai-workflow-orchestration #enterprise-automation #customer-experience-platform #no-code-ai-agents #communications-technology
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