"Shift sulking is the moment when hourly workers arrive already depleted because the conditions surrounding their work-unpredictable schedules, inconsistent hours, and rising demands-are simply unsustainable,"
"Because millions of shifts run through our platform every week, Deputy sees this deep-seated strain in the data well before it makes headlines,"
"[At a time when] 31% of U.S. workers report feeling detached, 'shift sulking' is a clear reminder that the strength of our economy is inseparable from the stability of the shift worker,"
Shift sulking occurs when hourly workers begin shifts already depleted because unpredictable schedules, inconsistent hours, and rising demands overwhelm them. Data from a workforce-management platform that processes millions of shifts reveals deep-seated strain among frontline workers. Customer-facing employees often appear stretched thin, managing difficult customers and understaffed teams, with visible differences between supported and merely surviving staff. States with stable scheduling see markedly higher frontline happiness (about 98%) compared with unpredictable-schedule states (about 60%). Shift sulking lowers engagement and productivity, creates retention challenges, and poses broader economic risks as poly-employment and 24/7 shift work expand.
Read at Fast Company
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