What Citi Sky says about the reinvention of client relationship models in wealth management - Tearsheet

"Citi Wealth is aiming to break that cadence with Citi Sky, built in partnership with Google Cloud and Google DeepMind. The bank describes it as an always-on AI-powered member of the Citi Wealth team that can talk, respond, and surface insights in real time."

"For decades, managing your financial life meant navigating apps, calls, and meetings. With Citi Sky, you simply ask - and act. This is the shift from interface to intelligence, from transactions to outcomes."

"While Google provides the underlying infrastructure and AI stack, the collaboration evolved into a deeper co-development effort. Teams from Google Cloud and Google DeepMind worked alongside Citi engineers to shape Citi Sky's architecture, conversational experience, and guardrails, while Citi retains ownership of the client experience, data, and decisioning layer."

Wealth management often relies on scheduled meetings, post-meeting market notes, and decisions driven by email and calendar timing. Citi Sky is designed to replace that cadence with an always-on AI-powered member of the Citi Wealth team that can converse, respond, and surface insights in real time. The goal is to reduce the fragmented client experience created by separate apps, calls, and meetings. Citi Sky is built with Google Cloud and Google DeepMind, using Google’s infrastructure and AI stack. The collaboration includes co-development of architecture, conversational experience, and safety guardrails, while Citi keeps ownership of the client experience, data, and decisioning layer.

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