""We're transforming our U.S. operations to focus on the market segments where we can add the most value," Dykes told me."
""I've worked with Amazon for over a decade," Dykes said. "Over time, our strategies diverged, which caused us to step back and ask where we truly add value.""
""Amazon is so large-it's not like the average customer," he said."
UPS reported Q3 revenue of $21.4 billion and adjusted EPS of $1.74, beating Wall Street expectations, and projected about $24 billion in Q4 revenue. UPS stock rose about 8% at market close. The company is transforming U.S. operations to focus on higher-value market segments, shifting away from low-return, capital-intensive volume toward small and midsized businesses, health care logistics, and B2B delivery. UPS plans to halve its Amazon delivery volume by late 2026 while maintaining services where it adds value, such as returns and international. The company cut about 34,000 operational positions in 2025, mainly through attrition and targeted buyouts.
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