"SAP has always been committed to making conditions for its customers as simple and straightforward as possible. We maintain close communication with our customers and user groups around the world to ensure processes run smoothly and with minimal effort. We are therefore confident that, together with our customers, we can shape these processes to their satisfaction."
"It's not getting more simple, it's getting more complex," he told The Reg. "During SAP's DSAG presentation, there was a lot of humor and a lot of laughing because the SAP representative presented that it was all being simplified, and every single slide was so complex, and when you looked at the audience, the eyes got bigger and bigger."
SAP replaced its RISE with SAP product package with SAP Cloud ERP Private, applying pricing based on the Full-Use-Equivalent (FUE) metric that differs from on-premises and public cloud metrics. German-speaking user group DSAG called for licensing transparency after the change. SAP experts and consultants report that licensing has become more complex and lacks pricing transparency. Definitions of public and private cloud are described as not meaningfully defined. Observers say the changes appear to split the market between net-new and existing customers and that the resurrection of the Business Suite moniker adds nostalgia but not clarity. A new Premium AI unit and per-user pricing were also introduced, adding further complexity.
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