
"We have a great culture. People here are kind, relational, and genuinely care about one another. But ... we're not very good at giving direct feedback."
"They know kindness fuels harmony, but also that harmony can slip into avoidance."
"Without candor, people don't improve as quickly as they need to. Frustration festers. Performance stagnates."
Senior leaders report a culture where people are kind, relational, and genuinely care about one another, yet teams struggle to give direct feedback. Kindness creates harmony, but harmony can slip into avoidance when candid conversations are missing. Without candor, individuals do not improve as quickly as needed, which allows frustration to fester among team members. Unaddressed issues and unchecked behaviors contribute to stagnating performance across the organization. Balancing kindness with clear, direct feedback accelerates development, reduces resentment, and sustains both relational health and performance outcomes. Developing norms and skills for candid feedback is essential.
Read at Harvard Business Review
Unable to calculate read time
Collection
[
|
...
]