"The company already sent automatic refunds to millions of customers in November and December, and starting on Monday, a new batch of claimants can make their bids for cash. This haul of refunds is required by a settlement that Amazon signed with the Federal Trade Commission over accidental Prime sign-ups and the difficulty of canceling the subscriptions. Though Amazon didn't admit wrongdoing, the deal forces the e-commerce giant to pay a $1 billion civil penalty and give up to $1.5 billion in refunds to customers."
"Who is eligible for a payment? This settlement's payments relate to Amazon Prime subscriptions purchased between June 23, 2019, and June 23, 2025. You can get money if you tried to cancel your Amazon Prime subscription during this period but didn't successfully complete the process. You can also get money if you signed up for Prime during that period through what the settlement dubs a "Challenged Enrollment Flow" - basically, a few of the ways that Amazon upsold people to Prime,"
Amazon is implementing a multi-phase payout required by an FTC settlement that addresses accidental Prime sign-ups and difficult cancellations. The company paid automatic refunds to millions in November and December and began a second phase of claims, enabling another batch of customers to request refunds. The settlement imposes a $1 billion civil penalty and up to $1.5 billion in customer refunds. An estimated 23 million people could be eligible; roughly 13 million were included in the first batch and at least 10 million more may qualify. Refunds up to $51 apply to Prime purchases between June 23, 2019, and June 23, 2025, for failed cancellations or Challenged Enrollment Flows.
Read at SFGATE
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