The MBTA is extending fare-free weekend service for the South Coast Rail line through May following a problematic initial month. Launched on March 24, the rail connection to Boston has faced numerous challenges, including shuttle buses, cancellations, and delays, primarily attributed to staffing issues. The MBTA plans to ease rider dissatisfaction while service issues are addressed, assuring the public of ongoing improvements in staffing and operations. As Keolis works to hire more qualified conductors, the agency remains committed to stabilizing service.
"While the last two weekends did not perform the levels that our riders deserve, we remain committed to this schedule," MBTA General Manager Phillip Eng said in a statement.
Keolis has assured us that in addition to the hiring and training done to date, they are focused on continuing accelerated qualification of staff until each and every employee is fully qualified to operate on all territory including the new South Coast Rail.
Shuttle buses will replace service on April 19 and 20, and, "as a show of gratitude to the riders who have been utilizing this new service," fare-free weekend service would be extended through May.
While weekday service hasn't been affected, the MBTA's Commuter Rail Alerts reported daily issues with the line, including delays, shuttle buses, and cancellations, in part due to staffing issues.
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