The MBTA says it's still 'testing' South Station fare gates. Commuters are calling them 'obnoxious.'

""It feels like they've done no testing," Truscott said. "It's very on brand for the MBTA.""

""It's very normal that these things don't work perfectly the first time," said Joshua Schank, a partner at InfraStrategies, a California transportation consultancy."

""There have not been any widespread issues tied to a specific fare type," a Keolis spokesperson said."

MBTA installed new fare gates at South Station as part of efforts to recoup lost commuter rail fares, following a late-2022 gate installation at North Station that raised revenues. The South Station gates have experienced early operational problems, including unresponsive sensors and inconsistent door behavior, prompting on-site calibration and troubleshooting by the manufacturer. Some commuters expressed frustration and described the experience as poorly tested. Keolis reports no widespread issues tied to any specific fare type. Additional gate installations are planned at Ruggles and Back Bay later this year. Riders and consultants note such systems commonly need adjustment after launch.

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