"When timetables change, it's vital that customers can clearly see what's different about their train. In the past, creating personalised announcements and display messages for every affected service took a huge amount of manual effort, with an inevitable risk of things being missed."
"We can now do this automatically, quickly and consistently, not just for Southeastern, but in a way that can benefit customers across the rail network. It's a genuine step-change in how timetable information is delivered and is in line with our mantra of 'if we know, you know.'"
Southeastern has upgraded its customer information systems with a £260,000 automated system that provides real-time updates on timetable changes and service disruptions. Passengers can now receive tailored messages about their journey, including train status and delays, through station screens and announcements. The system automates timetable comparisons, reducing errors and improving response times to passenger queries. It also allows for the import of revised timetables during disruptions, ensuring accurate information is delivered quickly. Live train locations and expected arrival times are displayed at starting stations, enhancing overall passenger experience.
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