His truck was stolen from a Logan Airport garage. Massport initially refused a parking refund.

"He quickly filed for reimbursement with the Massachusetts Port Authority, which operates Logan, and waited weeks without answer. Massport finally responded in early May with a terse denial that cited unspecified "circumstances." "I was surprised," Byrnes said in a phone interview Monday. "I thought it would just be like when you go to a store and you say, 'I want a refund' or whatever, you explain your case, and it's a quick transaction.""

"The Boxborough resident only learned that his truck was missing after he stopped at a kiosk on his way out of the airport to pay $276 for six days in the central parking garage. Investigators would later determine the truck had been stolen a couple days after Byrnes, his wife, and their children went on vacation March 20. The theft left Byrnes and his family without a ride home, but it also meant that he had been charged the regular parking rate for several days after his truck was caught on camera "piggybacking" out of the garage behind another car."

""If I hadn't paid at the kiosk as you're supposed to, and I just waited to pay at the gate when I exited, they (Massport) would have gotten no money," a frustrated Byrnes explained. "At a certain point, I almost feel like they're stealing, because they know when my truck exited, and there was a car parked in the spot I was in, so they're basically getting paid twice.""

"He said he grew frustrated after receiving conflicting information over several emails and phone calls with Massport, prompting him to file a dispute with his credit card company and complain to Gov. Maura Heale"

Brendon Byrnes paid $276 to park his truck at Boston Logan Airport for six days. After the truck was stolen shortly after he left for vacation on March 20, he sought a refund from the Massachusetts Port Authority, which runs Logan. He waited weeks without a response, then received an early May denial citing unspecified circumstances. Byrnes learned the truck was missing when he stopped at a kiosk to pay for parking before exiting the airport. Investigators later determined the theft occurred a couple days after the family left. The theft meant he was charged the regular parking rate for days after the truck was captured on camera leaving the garage by following another car out. He said Massport effectively received payment twice and described frustration from conflicting information during communications, leading him to dispute the charge with his credit card company and complain to Gov. Maura Healey.

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