AI-led interviews increased job offers by 12%, job starts by 18%, and 30-day retention by 17% in a 67,000-interview experiment. The study took place in the Philippines for customer service representative roles and used an AI voice agent versus human interviewers or applicant choice. When given a choice, 78% of applicants chose AI. AI interviews covered required topics more comprehensively and elicited more hiring-relevant information. Applicants interviewed by AI received slightly more offers (9.73% versus 8.7%). The authors noted that AI interviewer ROI varies by market despite improved matching and operational outcomes.
"AI could interview you for your next job, and it might conduct the interview better than a human. That's the latest news from the University of Chicago's Booth School of Business, which conducted of 67,000 job interviews to understand the role of AI in the hiring process. AI-led interviews increased job offers by 12%, job starts by 18%, and 30-day retention by 17%, the study found."
"The study took place in the Philippines and employed an AI agent to conduct interviews for customer service representative jobs. Once a job applicant received a request for an interview, they were either assigned a human interviewer, an AI interviewer, or a choice of either. When given the choice, 78% of applicants preferred to be interviewed by AI. The research authors suggested that AI-led interviews are more likely to be comprehensive, spanning the required topics and covering more areas on average compared with human-led interviews."
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