The Bank of New York Mellon has incorporated AI workforce models into its operations by deploying digital employees alongside human staff. These digital employees are distinguished by their ability to participate in team collaborations with their own email accounts and Microsoft Teams access. BNY created two AI personas focused on coding and validating payments, each allocated to specific teams with security protocols. Unlike typical digital assistants, these AI workers can address issues autonomously under human oversight, expanding capabilities and efficiency in banking operations.
The Bank of New York Mellon has integrated dozens of digital employees into its workforce, allowing them individual access to tools and participation in team meetings.
BNY's digital employees are not mere assistants; they can identify problems, write patches, and implement fixes, all under human supervision.
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