"It's about replacing entire layers of business process management with intelligent systems that route work, make recommendations, and execute decisions autonomously. PEGA builds workflow automation and CRM software specifically designed for this transformation. The company generates $1.73 billion in trailing revenue with a 16.1% profit margin, focusing on AI-driven customer engagement and process automation. Recent quarters show dramatic profitability improvement, with Q1 2025 delivering $85.4 million in net income after the company posted losses in 2022."
"The company dominates IT service management and is expanding aggressively into enterprise-wide automation. Despite 21.8% revenue growth, the stock has fallen 34.5% over the past year as investors question its premium valuation. Microsoft brings massive scale with $281.7 billion in annual revenue and 36.1% net margins. Azure cloud infrastructure underpins many automation deployments, while Dynamics 365 and Power Platform compete directly in workflow automation. The company invested $32.5 billion in R&D last year, much of it directed toward AI capabilities."
Enterprises are investing in AI-powered workflow automation to remove manual processes, accelerate decision-making, and enable systems to route work and execute decisions. PEGA generates $1.73 billion in trailing revenue with a 16.1% profit margin and focuses on AI-driven customer engagement and process automation, posting $85.4 million net income in Q1 2025. ServiceNow generates $12.67 billion and dominates IT service management while expanding into enterprise-wide automation despite a 34.5% stock decline amid valuation concerns. Microsoft provides scale with $281.7 billion revenue, Azure infrastructure, Dynamics 365 and Power Platform competing in workflow automation. Accenture earns $70.73 billion from consulting and profits by deploying and integrating automation solutions.
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