"Waymo defended its use of remote assistants for its robotaxis after the testimony of one of its top executives during a Senate hearing went viral. In a letter to Sen. Ed Markey (D-MA) on Tuesday, Waymo's head of global operations Ryan McNamara provided a detailed description of the company's remote assistance operations, including the number of employees based overseas. Waymo employs approximately 70 "remote assistance agents," with half based in the US and the other half in the Philippines, McNamara said."
"Waymo employs approximately 70 "remote assistance agents," with half based in the US and the other half in the Philippines, McNamara said. These agents "provide advice only when requested by the [automated driving system] on an event-driven basis," the letter states. "Waymo's [remote assistance] agents provide advice and support to the Waymo Driver but do not directly control, steer, or drive the vehicle.""
Waymo defended its use of remote assistants after testimony from a top executive during a Senate hearing went viral. In a letter to Sen. Ed Markey, head of global operations Ryan McNamara described remote assistance operations and overseas staffing. Waymo employs approximately 70 remote assistance agents, with half based in the US and half in the Philippines. These agents provide advice only when requested by the automated driving system on an event-driven basis. Agents provide advice and support to the Waymo Driver but do not directly control, steer, or drive the vehicle. Numerous outlets reported on the Senate testimony as if the company had revealed a secret about its robotaxi operations.
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