"Tim emphasized avoiding the trap of adopting AI just because it's trendy or demanded by leadership. "We wanted to make sure that we were incorporating AI in a way that made sense, but also wasn't just a buzzword," he noted. The most successful implementations start with clarity. Instead of asking, "How do we use AI?" ask, "What specific problems are we struggling to solve?""
"For Welbee, the key issues were: Helping users navigate vast well-being resources quickly. Offering round-the-clock support across global time zones. These challenges led to their first AI application: a chatbot trained on course content. The chatbot acted as an always-available support system, helping learners find the right information without requiring human intervention. This approach reflects a broader industry trend: implementing AI through targeted pilot programs that address genuine needs. Smart Instructional Designers use AI as a co-pilot to speed content creation"
AI integration succeeds when driven by clear learning goals rather than technology trends or buzzwords. Organizations should identify specific problems—such as helping users navigate extensive well‑being resources and providing round‑the‑clock support across time zones—before selecting AI solutions. Targeted pilot programs can validate value quickly. Chatbots trained on course content can serve as always‑available support, reducing human workload and improving learner access. Instructional designers can use AI as a co‑pilot to accelerate content creation and resolve the blank‑page problem. Measurable impact should guide expansion of AI applications across curriculum and learner engagement strategies.
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