"ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world's largest enterprises,"
"Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built."
"We don't view these partnerships as competitive or mutually exclusive, Zavery said over email. Enterprise customers want model choice. They want the right model for the right job - keeping governance, security, and auditability consistent on the ServiceNow AI Platform. Each model brings different strengths, and our role is to orche"
ServiceNow entered a multi-year partnership with Anthropic to embed Anthropic's Claude model family across its AI-driven workflow products and to deploy Claude to employees. Claude was designated the preferred model family and set as the default for ServiceNow Build Agent, enabling developers to create agentic workflows and apps. The rollout includes access to Claude Code for engineers and deployment to 29,000 employees. ServiceNow declined to disclose duration or financial terms. The company announced a partnership with OpenAI a week earlier and is pursuing a multi-model strategy to offer model choice while maintaining governance, security, and auditability on its AI platform.
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