"With 27,000 employees and major infrastructure projects across the UK, Balfour Beatty is no stranger to complexity. But as its chief information officer (CIO) Jon Ozanne explains, complexity often carries inefficiency - and inefficiency carries risk. "We know that rework has a cost: it takes time, it takes money, and it carries health and safety implications," Ozanne says. "This is about how we make sure we build things right the first time.""
"Rework-related safety incidents account for 39% of construction accidents, according to BBI Services, while avoidable errors cost the industry between £5 and £20 billion a year, per the Get It Right Initiative. For Balfour Beatty, that was a problem worth solving. Its answer: Microsoft 365 Copilot, integrated across their operations to streamline processes, cut waste, and improve safety outcomes. "Finding information is now so much easier," Ozanne explains."
AI copilots are shifting from assistive tools to collaborative systems that amplify human capabilities rather than replace them. Organizations across construction, software development, coaching, and HR see gains in speed, accuracy, and employee focus when copilots are applied purposefully. Balfour Beatty integrated Microsoft 365 Copilot to reduce inefficiency and rework, improve data access, and enhance safety outcomes. Rework-related incidents account for a large share of construction accidents and avoidable errors impose multibillion-pound costs on the industry. Companies must adapt copilots to their unique environments to realize amplification benefits and minimize risk.
Read at IT Pro
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