"OpenAI just fired a shot across the bow of the software industry. With the launch of its own AI-powered sales, support, and contract tools, the company is no longer simply powering the software-as-a-service (SaaS) market; it's competing with it. For years, OpenAI has provided AI infrastructure, selling tools that software players could build on. Now it's embedding AI directly into everyday processes, such as sales, support, and document analysis."
"Giancarlo Lionetti, OpenAI's chief commercial officer, framed the shift in a new "OpenAI on OpenAI" series posted on the startup's website on Monday, where the company showcased software that it actually uses to run its own operations: Inbound Sales Assistant: Answers questions from prospective customers in real time and routes qualified leads to salespeople. GTM Assistant: A Slack-based companion that prepares sales calls, pulls customer histories, and answers product questions instantly. DocuGPT: Parses contracts into searchable data, flagging unusual terms for finance teams."
OpenAI launched AI-powered sales, support, and contract tools and is embedding AI into everyday processes like sales, support, and document analysis. The offerings include an Inbound Sales Assistant that answers customer questions and routes qualified leads, a GTM Assistant in Slack that prepares sales calls and pulls customer histories, DocuGPT to parse contracts into searchable data and flag unusual terms, and research and support agents to handle tickets and improve service quality. The launches pressured software stocks and force software vendors to choose between partnering with OpenAI or competing against its AI tools.
Read at Business Insider
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