OpenAI is implementing new safeguards for ChatGPT to better handle sensitive situations after a family filed a lawsuit linking the chatbot to a 16-year-old's April suicide. Planned changes include stronger protections in long conversations, improved blocking of harmful content, easier access to emergency services, and enhanced safeguards for teens. The lawsuit, filed by the parents of Adam Raine, accuses OpenAI of product liability and wrongful death and alleges the chatbot "actively helped Adam explore suicide methods." OpenAI's blog post affirmed continued improvement guided by experts and emphasized responsibility to users at their most vulnerable.
OpenAI said Tuesday it's working on new safeguards for ChatGPT when handling 'sensitive situations,' after a family filed a lawsuit blaming the chatbot for their 16-year-old son's April death by suicide. In a blog post titled 'Helping people when they need it most,' the company outlined changes including stronger safeguards in long conversations, better blocking of harmful content, easier access to emergency services, and stronger protections for teens.
The lawsuit, filed by the parents of Adam Raine on Tuesday, accuses OpenAI of product liability and wrongful death, alleging that ChatGPT 'actively helped Adam explore suicide methods,' NBC News reported. OpenAI didn't mention the Raine family or the lawsuit in its post, but wrote: 'We will keep improving, guided by experts and grounded in responsibility to the people who use our tools - and we hope others will join us in helping make sure this technology protects people at their most vulnerable.'
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