Chris Loake joined Hiscox in November 2023, where the company had already begun exploring the potential of Microsoft 365 Copilot in various departments. Recognizing the importance of AI, Loake noted that it necessitates a strategic approach akin to the early days of the internet. Hiscox's AI strategy emphasizes flexibility and multi-provider environments, allowing integration of diverse tools to foster innovation and adaptation as business needs evolve.
"When the ChatGPT revolution began, there was a view that this was probably something we should be doing."
"If you go back to the dawn of the internet, AI is very much like that. Everybody has to have an AI strategy."
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