Senior centers are offering classes to teach older adults how to use AI tools and to spot AI-generated content. Many seniors use chatbots for tasks like travel planning, letter writing, and book drafting. AI has increased the potency of scams and misinformation, enabling fraudsters to fake voices and mine personal data to better target victims. Survey data suggest some seniors may be relatively insulated from AI-driven scams, but vulnerabilities remain. Classes emphasize spotting fake images, communicating with ChatGPT, and avoiding predictable AI writing. Lenders that integrate thoughtful AI tools for clients may gain competitive advantage.
For some older adults, chatbots have become convenient assistants for making travel plans or writing letters and books, the report explained. But AI has also upped the potency of scams and misinformation that already target older Americans. They are encountering AI-generated content as it pervades platforms like Facebook and YouTube. Seniors may be more insulated from AI-driven scams than some perceive, according to survey data released earlier this year by HomeEquity Bank, the leading reverse mortgage lender in Canada.
One of the classes being offered at the senior center was a tutorial on spotting the differences between real and AI-generated images. Others have focused on communicating with tools like ChatGPT and avoiding unoriginal and predictable language in AI-generated writing. The implications of AI for the reverse mortgage industry are still being debated. But lenders that are able to provide these tools to clients in a thoughtful, purpose-driven manner are poised to gain a leg up.
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