"The short version: IT is broken. It's not working, to the point where people are ready to give it up, just like they would a mangled hammer. I think the brokenness is rooted in a lack of humanism: it doesn't work for people; it uses people towards the builders' ends. It's also more complicated than that, which I parse through while also giving a clue about how to get out of being stuck."
"Information technology - internet, genAI, software, all of it - is stuck. I've heard more people in the past month want to walk away from using what they consider irredeemably broken tools than I had the three years previously. The first time I heard it was from a developer, complaining around seven years ago about all the 'move fast and break things' brokenness. In other words, this isn't a sudden awareness of an idea, but an escalated spreading of a stance."
"It's supported by the recent upswing in people deciding to return to analog media, concerns about how to fix the infrastructure AI is breaking, so much fuckupedness in what AI is enabling, deeper usury of platforms, degrading previous workhorse products ...and so much more. Really, the shift is that it's so bad non-technologists think its broken. People get stuck, not knowing how to break a cycle, a routine; sometimes not even able to pin down this sense of disquiet and frustration to, "oh, I'm stuck.""
Information technology increasingly fails users because design and business choices prioritize builders and platforms over human needs, producing alienating and brittle tools. Growing numbers of people consider walking away from digital systems, returning to analog media, and worrying about AI harming infrastructure and degrading established products. Platform usury and escalating complexity deepen the sense of brokenness, which is now visible even to non-technologists. Many people experience stuckness and cannot easily break entrenched cycles or name their frustration. Reintroducing nodes that work for people can show brokenness as a set of decisions rather than an unavoidable technical limit and offer hope.
Read at Medium
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