"What once seemed a radical, far-off vision will manifest as an increasingly automated and standardized reality. "When you first got in a Tesla, and you experimented with self-driving, it was nothing more than cruise control, just slightly more advanced -- stop and go in traffic," he said. "But self-driving technology has evolved. Over time, the tech recognized stop lights, stop signs, and could bring you to a stop. You get into a Waymo in San Francisco, and the level of self-driving achieved is astounding."
"He envisaged a situation where the applications we know and use today will soon exist only as a logical construct within AI. Employees will use what Lucas calls an AI "experience layer" to communicate verbally, visually, and audibly with traditional systems of record. So, how will we shift from our traditional way of working to an AI-enabled enterprise during the next few years? Lucas outlined three ways agents will shape the workplace of the future."
AI agents will increasingly perform and enable workplace tasks, leading to the disappearance of separate software categories and the emergence of an AI experience layer for verbal, visual, and audible interaction with systems of record. Enterprises will host billions of specialized agents that standardize and automate processes, mirroring the evolution of self-driving technology from basic cruise control to advanced autonomy. Workflows will become logical constructs managed by agents rather than application UIs. Organizations must invest in integration, governance, and change management to scale agent-driven automation while preserving data integrity, control, and compliance.
Read at ZDNET
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