Neves' framework for human-AI interaction introduces six fundamental principles and 24 heuristics aimed at addressing critical design challenges in AI. The principles emphasize early ethical considerations, aligning user mental models with expected AI behavior, and balancing user trust and dependence on technology. Designers applying these heuristics report achieving ethically sound products and enhancing the overall user experience by addressing user misconceptions and potential frustrations. The approach aims to foster a more responsible and effective integration of AI into everyday tools, benefiting both users and developers alike.
The framework proposed by Neves is structured around six fundamental principles, unfolding into 24 practical heuristics. Each principle illuminates a crucial aspect of human-AI interaction, forming a holistic foundation to tackle this new design challenge.
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