"Along with a focus on delivering business growth, Gartner sees an opportunity for CIOs to get out of back office IT. Almost two-thirds of CIOs (65%) are not happy with being constrained to the four walls of the IT department. According to analyst firm Gartner, CIOs want to be customer-facing, where they are involved in the same conversations that people in the business have with their customers and customer prospects."
""In particular, they need to be much more involved in client-facing solutions, in client-facing conversations and in client-facing strategies, rather than the back office or core IT operations, which are internally facing," said Daniel Sanchez-Reina, vice-president analyst at Gartner, adding that business chiefs want to hear about the financial impact and scaling of AI to materialise the financial impact. "CEOs and CFO are tired of listening to CIOs say they are piloting AI projects and say they will be able to improve productivity.""
"Gabriela Vogel, vice-president analyst at Gartner, telling 6,000 delegates at the Barcelona conference: "We are at a crossroads, CIO s have either made a mistake or they are on a path to greatness." Vogel stated that value in the private sector means growth, adding: "Chief financial officers [CFOs] say 74% of you are achieving productivity gains, but only 11% see real return on investment [ROI]. AI readiness is the key that unlocks the next level.""
AI readiness determines the ability to convert AI initiatives into measurable return on investment rather than mere productivity gains. Most organisations report productivity improvements, yet few realise true financial returns. CIOs increasingly seek roles beyond back-office IT and aim to engage in customer-facing solutions, conversations and strategies that drive growth. Business leaders expect clear evidence of AI scaling and financial impact rather than prolonged pilots. Executives are urging IT leaders to adopt continuous, flexible budgeting that allows reprioritisation of IT spending in flight instead of rigid quarterly or annual spend reviews. CIOs must anticipate financial implications and design AI programs to scale and be monetized.
Read at ComputerWeekly.com
Unable to calculate read time
Collection
[
|
...
]