Artificial intelligence is revolutionizing the way businesses operate by transitioning from Software as a Service (SaaS) to a model called Services as Software. This shift, highlighted by futurist Frank Diana, involves designing business processes around AI instead of treating it as an additional tool. A recent survey shows that 60% of enterprises intend to replace professional services with AI in the coming years, reflecting a major transformation across various functions such as HR, procurement, and customer service.
AI is flipping that model. Increasingly, businesses will design their processes around AI from the start -- not as an add-on, but as the default worker.
Similar trends are in play as routine IT maintenance, HR, procurement, accounting, and customer service work are becoming much easier to replicate in advancing gen AI.
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