"This is the question that Microsoft set out to answer in a recent study, which analyzed 37.5 million anonymized user conversations with Copilot, the company's flagship AI chatbot. The results, published on Wednesday, reveal that people's use of AI fluctuates widely depending on the time (it looked at time across the days, months, and year), with stark differences in the types of questions being asked on desktop versus mobile; most notably, users of the latter are asking for more personal advice."
"Previous research has shown that as AI chatbots become more advanced, they're responding to an increasingly wide variety of queries. A study conducted by OpenAI in September, for example, found that 70% of all ChatGPT messages are non-work-related (up from 53% last year), with "practical guidance" being among the most common uses (along with "seeking information" and "writing"). An article published by "Harvard Business Review" in April claimed that therapy and companionship was the number one most common use of AI."
Microsoft analyzed 37.5 million anonymized Copilot conversations to map when and how people use AI. Usage patterns fluctuate by time of day, month, and year. Desktop queries differ from mobile queries, with mobile sessions containing more personal-advice requests. People use AI as a health coach, tutor, confidant, companion, and therapist in addition to information retrieval. Prior findings show a rise in non-work-related AI messages and frequent use for practical guidance, information seeking, and writing. Increasing intimate uses raise questions about integration into daily life and associated individual risks.
Read at ZDNET
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