""We're building AI agents into Webex today that will amplify our collective productivity and fundamentally improve how people connect with each other, how they interact with AI, and how AI agents themselves collaborate," said Jeetu Patel, Cisco's president and chief product officer."
""The Task Agent automatically generates action items from meeting transcripts, eliminating the need for manual follow-up. The Notetaker Agent captures real-time transcriptions and summaries of impromptu in-person meetings, ensuring that spontaneous brainstorming sessions don't vanish into the ether. A Polling Agent proactively recommends live polls during meetings to boost engagement, while a Meeting Scheduler identifies when follow-ups are needed and autonomously finds available times.""
""Every branch office can now have a receptionist they probably typically don't have today," said Snorre Kjesbu, Cisco's senior vp of collaboration. "Which means that Joe and Mary and the person in the workshop can actually go about doing their day job, which is not to answer phones.""
Connected Intelligence integrates proactive AI agents into Webex to act as digital teammates that automate routine tasks, manage workflows, and enable agent-to-agent communication. Specialized agents include a Task Agent that generates action items from meeting transcripts, a Notetaker Agent that transcribes and summarizes impromptu in-person meetings, a Polling Agent that recommends live polls, and a Meeting Scheduler that identifies follow-ups and finds available times autonomously. An AI Receptionist for Webex Calling handles routine inquiries, transfers calls, and schedules appointments, extending virtual receptionist capabilities to branch offices. The agents understand context, take initiative, and aim to amplify collective productivity and improve human–AI interactions.
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